Systems & Solutions Value for
Money Comparison
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Typical PC Supplier
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Systems and Solutions
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COSTS & CHARGES
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Very confusing - difficult
to work out actual prices.
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Quotation report supplied
with parts and cost details clearly shown.
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SPECIFICATION
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Defined by supplier - based
on cost rather than customer requirements.
Customer has very little
input.
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Discussion with customer to
establish their computer usage then recommendations and information provided
so that customer can make their own decisions.
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MARKETING
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Mainly cost based as well
as ambiguous claims regarding performance and after sales
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Value for Money and
Customer Service based.
Real benefits offered using
very clear and transparent methods
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SOFTWARE SUPPORT
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Usually none provided
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Free email and phone support
for the working life of the PC.
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ANNUAL HEALTH
CHECKS
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Either none provided or a
charge is made.
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Free for the working life
of the PC
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WARRANTY REPAIRS
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Average turn round time can
be up to 2 weeks or more
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Priority given and often is
same day service and repair.
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NON WARRANTY
REPAIRS
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Difficult to determine time
scales but usually a long time and expensive.
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Reduced rates and priority
service given with an average of 2 day turn round time for the working life
of the PC
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WINDOWS AND DRIVER
DISKS
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Not supplied - included on
"Restore Disk". Hardware changes to the PC can render this useless
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Disks supplied for all
software and hardware drivers.
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PART EXCHANGE
SCHEME
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Usually non provided
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Part Exchange discount when
replacing a Systems & Solutions PC.
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