It’s not your fault you can’t fix your PC
It’s not your fault why you can’t fix your PC and here are the 10 reasons why!
The first reason is the most important:
- Computing wasn’t even taught when I was at school
- Your job didn’t require you to use a computer
- Technology moves so fast that no one can keep up with it
- Technology is really for young people
- You only want to do email and get on the internet
- You don’t know who to trust with all the scams around
- Trickery is everywhere
- You have a son or grandson that can sort you out when you need them
- You just want it to work
- You know lots of other things but computing doesn’t interest you.
Number 1 – Computing wasn’t even taught when I was at school
No only was computing not taught in my school but they would not allow pocket calculators into the math exam. The rationale was that we needed to know how to do mental arithmetic. Logarithms were the thing. Calculus needed to worked out by hand.
There wasn’t a sign of a computer in my school.
When they did get computers into schools they all seemed to be completely out of date so that didn’t help and most of the kids knew more that the teachers.
So you are completely correct it isn’t your fault you don’t know how a computer works.
This is just one of the reasons why you need to be considering upgrading you home IT support package to Bytesafehome Premium. This package covers everything you need from an IT supplier.
Number 2 – Your job didn’t require you to use a computer
Jobs in the 70’s and 80’s didn’t require you to use a computer so you were not going to get much experience of a computer for that fact alone. I recall that in the 80’s there was a fear that using computers would loss typing jobs. There rumors of the typing pools not being needed because word processing was going to take over. In some ways that happened but not the job losses, they just got deployed elsewhere in the organisation and the managers had to learn how to two finger type.
When computers started to come into service they cost around £3000 which must translate to about £ a million (or so it feels like). They were not on every desk, computers in companies were reserved only for specific jobs – like accounts.
Things have really changed in so far as most jobs require the use of a computer.
Number 3 – Technology moves so fast that no one can keep up with it
Very true. I will be honest if I wasn’t working in my IT Support company I would be mucking about with a computer somewhere else. I use them in the evening, when I wake up – all the time. I love them, I read books on them, I read magazines about them and I’m passionate about them. This is not like work for me so keeping up with the latest technology is just not a problem for me, it is something I enjoy.
I know that is a bit odd but I’m OK with that.
That said, the pace at which technology moves on is unbelievable. At one time computers were doubling in their speed every 18 months. New processor, new RAM speeds and sizes, Solid State disks, USB 3 even now USB C. Everything changes and it changes all the time. We quoted £2600 for a particular graphics card the other day, this graphics card has so much processing power it beggars belief.
You do not need to know all that to use a computer today. Just plug it in, use it. If you have a problem then just call us for support. I specifically designed our Bytesafehome support packages for the very reason that most people can’t keep up with technology. You don’t need to, you just need to trust that we have it covered for you. Our support packages are not free but they represent real value from people that you can trust.
Number 4 – Technology is really for young people
Yes and No. Yes, I’m in my late fifties and I’m young and no, not all young people are any good at technology apart from checking their smart phones.
If you were brought up on a diet of smart phones, tablets, laptops and desktops then maybe you would be really into them. So in a way technology is for young people but it’s really about an era. The information era is here and it’s not going to go away anytime soon.
I’ve seen most young people not admit they don’t know about technology when they don’t and I see that they are not really intimidated by technology either. I have talked to many a person that has said “I know know anything about technology” when in reality they know just the same as young people.
Number 5 – You only want to do email and get on the internet
If I only want top get some shopping once a week you don’t really want to understand how to service your car.
Starting your computer, checking your email and getting on the internet is not a complex operation for a computer. If this is all you want to do then you are not going to get a lot of experience if the whole thing goes wrong.
Do you want to know how I learned about computers? Do want to know how I can fix them so quickly and taught my staff to fix them? I found out everything when something went wrong. The difference was that I was prepared to stay up until 3 in the morning to get it fixed. Those early days set me up with the knowledge that I still use today.
We don’t think of computer engineers as crafts people but when I look at the progress of my son Martyn who works in the business, he knows how to fix computers even better than me now because he did the same. I may have given him some clues on some of the problems but mainly he had a lot of patience and stuck at leaning it.
Some of the issue that we solve are really complex but because we have done it so many times before we can do it quickly.
Number 6 – You don’t know who to trust with all the scams around
I am astounded by the amount of criminal activity around the internet. If you have read anything from me in the past you will know I have written about Cybercrime and have had some speaking engagements talking about the subject. I have personally spoken to a person that lost £27,000 of his savings through an Internet scam.
I’m going to make this really simple for you. You do have to put your trust in someone. Personally I think that as a company we have been in business for 21 years, we have a good reputation and we will look after you. You can come in and talk to us. The same people that serve in the shop or visit your business are the same people that connect up remotely. We are not strangers and we haven’t been around for 5 minutes. We respect your privacy and wont look at any personal stuff.
Whilst we are a small company we have designed some packages that means that we can deliver great value for money and keep you safe from scam. I’m getting to really dislike the scam artists. They were portrayed as lovable rogue but when they target pensioners and steal their money they are low life.
Number 7 – Trickery is everywhere
Every time I have seen the trickery of a computer scam which actually works it has been because something happen by luck.
I had a very experienced computer user that regularly got hundreds of rogue emails actually fall victim by being tricked by a UPS delivery infected email. He had these types of emails every day and they had never posed a problem to him before. Because he was waiting for a delivery and because it was something he really wanted and because the email suggested to him that it was late – he went and opened and email. This was something that he would never normally do. Just a moment off of his guard and he had been infected.
Little wonder that we get people come in with lots of problems on their home computers.
You could get protected with our Bytesafehome Premium package.
Number 8 – You have a son or grandson that can sort you out when you need them
Most of us know of people that are great at technology. They just seem to know what they are doing including fixing the TV working out how the HDMI leads go together. They even know about Apple and the iPAD. When it comes to computer they also know how to download and install programs like free anti-virus. If they are living with you or are on call all the time I don’t see a real problem if you rely on them and they have a busy life themselves then you could be a burden. All of our customers have sons and grandsons and they use us because of our professional expertise.
Number 9 – You just want it to work
Technology should just work but in fairness, it is quite complex and there is a lot to go wrong. Sadly you just wanting to work doesn’t really help when it comes to working out why your email isn’t coming in or sending.
Most of the work we do here is I’m afraid quite boring. We spend most of our time getting systems to be reliable, whilst that isn’t that exciting but it is what our customers have been telling they want from us. You can do without the excitement of virus infection or failed backups or.. you get the picture.
Number 10 – You know lots of other things but computing doesn’t interest you
This is something that we respect. We do not think of ourselves as really clever and knowing something that you don’t know. My whole company would have collapsed years ago if all my customers were computer experts. We need people that are not interested in computing and want us to fix their problems.
My dad was a diamond sorter. Every day he measured, graded and recommended where was the best place to cut the diamond was. He told me that he learned something every day about diamond sorting. I on the other hand know nothing about diamond sorting and to be honest I don’t really want to know either.
If any of the above list resonates with you then you might want to consider spending some money on a home IT support package so that you don’t have to be talked to like an idiot and you have a small personal company behind you every step of the way.