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The Team


The Team at Systems and Solutions is run by a small, friendly, dedicated, and flexible team.

This enables us to react to everyday situations quickly.

It also gives us a very good communication structure within the organisation so that we continue to build up an extensive knowledge base of our customer requirements.

Who’s Who:

Kevin Ackland – Managing Director & Owner

kevin.ackland@systems-and-solutions.co.uk

01993 768301 – support team

Fueled by my passion for Computers and all things technical I started the business in 1995 to supply and support computers.

I like to give the businesses that I deal with a full IT plan to follow, This means that they can use technology to gain a business advantage.

My company is presently migrating servers to small business server and where appropriate, migrating parts of the system infrastructure to the cloud. We have a unique method of migrating servers which I have not seen equalled. It involves a high level of planning to give our valued customer little or no interruption as seen on this page http://systems-and-solutions.co.uk/seamless-server-upgrades/ ?


Matthew Barrow – Retail Manager

matthew.barrow@systems-and-solutions.co.uk

01993 768301 – support team

I am the shop manager for the company and whilst I do not work in the technical department repairing computers I consider myself a hardware expert.

I like to speak to my customers in plain English when discussing technology and give them options to choose.

I am always free to discuss your computing needs.

I set out to gain a position with a computer company because I am a computer enthusiast.


Gabriella Procaccini – First Line Support Engineer

gabi.procaccini@systems-and-solutions.co.uk

01993 768301 – support team

Passing my Microsoft examinations gives me more confidence when dealing with the many and varied customer computer issues.

I am a front line computer technician that loves to solve complex computer issues but I have experience in the workshop and the shop. I enjoy the customer contact so onsite calls are my favourite.

I am responsible for all the workshop repairs and gain the most satisfaction from being able to diagnose the repair problem and speaking to the customer at handover.

I believe that all issues are solvable but some are too expensive so I will always advise the customer of the very best way to proceed.


Martyn Barlow – Service and Installation Project Manager

martyn.barlow@systems-and-solutions.co.uk

01993 768301 – support team

I am the longest serving employee at Systems and Solutions and have worked in all the departments over the years.

I have established the “no interruption installation” concept to the company when installing Small Business Servers. We use standardised Phases, tasks and checklists to ensure that the servers we install are installed in the very best way.

I am lucky that our customers are a pleasure to work with after having dealt with them for a number of years.


 

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