Telephones with no telephone handsets!
The world is changing fast, and so are the ways we communicate with each other. One trend that has emerged in recent years is the use of computer USB headsets and telephone software instead of traditional phones. This trend has gained even more momentum since the pandemic hit, as remote work has become more prevalent.
Many companies have opted to use laptops instead of desktops, allowing employees to have full functionality of a telephone system wherever they are - in the office, on the go, or at home. This has led to a decline in the internal use of traditional telephones, with many employees using their headsets for communication with their work colleagues via tools such as Microsoft Teams, which saw a 700% growth rate during the pandemic.
While this shift has been beneficial in many ways, there is a downside. With a lack of telephone usage reporting from most VOIP companies, some businesses have come to view the telephone system as less important, leading to a decline in its use. As a result, even external calls may go unanswered, with the expectation that a voicemail will be left.
However, it's important to note that some customers will still prefer to use the telephone to contact a company, particularly if they are calling infrequently or are potential new customers. This is why it's essential to have a professional telephone system set up, with just the right number of VOIP channels to avoid paying for something you don't need or getting customers with an engaged tone.
As we look to the future, trends and shifts in the use of telephones and Teams will continue to evolve. It's important for businesses to work with a company that spans both telephone systems and IT systems, as they are interdependent.
Although some businesses may be hesitant to look into their telephone systems, there are many benefits to doing so. It can help companies to analyse their sales process and the customer journey, ultimately making the customer experience more efficient and enjoyable.
If you'd like to discuss your telephone system needs, please click the link to schedule a meeting. You'll be given the option of having a standard telephone call or a Teams call.